Contact 2 resolves rental car confusion for St. Louis woman


ST. LOUIS — A St. Louis lady said an mistake with a rental car or truck company led to a hefty pending transaction on her bank assertion. When she could not take care of the problem on her very own, she achieved out to FOX 2’s Speak to 2 crew.

The girl, who asked to be discovered only as Eboni, said she went to the AVIS car rental lot across from St. Louis Lambert Intercontinental Airport prior to having a excursion out of town.

“I just wanted a auto for the day. We have been going to choose the kids to Kansas Town for a person working day for spring split.” Reported Eboni.

Eboni mentioned AVIS’ pcs were down when she picked up the car. She stuffed out the paperwork by hand, bought the motor vehicle, and proceeded to KC. When she returned the car or truck the future day, she suggests AVIS’ laptop or computer method however was not doing work.

“I mentioned, can I come again Monday to get my receipt and they explained Ok. I arrived again Monday following get the job done. I bought my receipt where by it was checked in, and that was that.” Added Eboni.

Turns out that was not the conclusion of it. Eboni states she seen a little something alarming on her lender assertion.

“I noticed I had a $400 pending transaction. When I went to AVIS on April 5, they said, ‘We demonstrate the automobile has not been returned.’ I mentioned, ‘The car has been returned. In this article is the receipt,’” Eboni recalled.

She said a letter from AVIS go through, in aspect: “According to our documents, this automobile experienced not been returned.”

With her disappointment mounting, Eboni arrived at out to the Get hold of 2 team.

“I however really do not have an solution from AVIS. An individual was supposed to simply call me back again, and I’m nonetheless ready on the callback,” she explained.

FOX 2 contacted Avis, shared Eboni’s tale, and questioned the company to evaluate her scenario. A agent responded saying: “Thank you for bringing this make any difference to our awareness. Immediately after examining the rental transaction, it was apparent that we manufactured an error. Avis Budget Group related with the purchaser specifically to tackle the matter, which has been solved.”

“A pair of times immediately after we spoke, they achieved out and apologized for the troubles I was having,” stated Eboni.

She reported AVIS informed her the situation was the consequence of two tickets currently being opened on her account. One particular of them was not closed out.

“They apologized. They credited me back again for the rental and gave me an added $100,” explained Eboni. “I never know what all was said, but you all definitely moved quick. I couldn’t get wherever. I recognize it. Thank you so substantially. I’m really appreciative. Thank you!”

You’re welcome, Eboni. A quick take care of on the street to one more resolution.

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