Five years later, he gets $14,700 bill for rental car |


Avis desires Dominic Changco to spend $14,700 just after one of its rentals will get water injury. But why did it acquire 5 decades to get the paperwork?

Q: I rented a automobile in Maui from Alamo in 2017. It rained heavily for one working day and the auto flooring grew to become soaked. All doorways and windows were being shut.

I observed drinking water leaking from the vents, indicating maybe faulty weatherstripping. Business, which owns Alamo, now says it salvaged the motor vehicle and the engine won’t start, even while we drove it there. They want me to pay $14,700 for the vehicle. Can you assist me get this claim dropped? — Dominic Changco, Salinas, Calif.

A: It is really abnormal for a motor vehicle rental firm to get 5 a long time to process a assert. For that reason by itself, I determined to glance into your circumstance.

You should never, at any time, shell out for damage to a rental car or truck. In advance of you hire, be certain that you have ample insurance coverage. You can get protection by way of your vehicle policy, your credit card, the car rental enterprise, or on line by way of a firm like But whatsoever you do, do not hire a motor vehicle with no insurance policies.

Other than the timing, there were being a several extra strange issues about your situation. You say you drove the vehicle to the Avis lot. But now Avis (by means of Business) promises that the auto is inoperable.

You also claimed you had the home windows and doorways closed, but the h2o even now came into the car or truck. If that occurred anywhere else in the planet, that may have been unlikely. But we’re conversing about Maui, which is just one of the rainiest locations on the earth. Huge Bog on Maui is the seventh-wettest location in the environment.

The true problem is who is responsible for weatherproofing the rental car or truck — you or the rental auto corporation? I would say it is on the vehicle rental business to ship out a car or truck which is roadworthy. But it’s a shared duty. It is also up to the driver to make certain the vehicle is operated securely and thoroughly. I really don’t feel you could have recognised that your car could not withstand the rain until finally it was too late.

A further challenge with your case is that you didn’t have any paperwork. It seems to be like you experienced either misplaced it or discarded it, hoping that the Avis assert was in the previous. Only it wasn’t.

You could have contacted Organization about your situation to find out why it took so extensive to get this circumstance settled. I list the names, figures and e-mails of aCompany executives/a on my purchaser advocacy web site,

I requested Enterprise about your $14,700 monthly bill. A consultant acknowledged that a five-12 months hold out was “a little bit unusual.”

“Our documents point out that the car in this case sustained flood harm at a resort,” the consultant explained. “The resort denied coverage, and the client did not have a harm waiver. There was a refusal to pay out the damages that was documented and then subsequent, there was a collection of subsequent follow-up communications in between us and the customer with regards to payment. The consumer has been sent to collections for non-payment, and I believe the letter he sent you is the most the latest letter from collections.”

Organization would not fall the declare, but you continue to have options. You can discover out if the credit history card you made use of to rent the car or truck would fork out for the hurt. Or you can speak to your vehicle insurance to come across out if you might be included. In any case, this isn’t the close of your road.

Christopher Elliott is the main advocacy officer for Elliott Advocacy. Electronic mail him at [email protected] or get assistance with any customer problem by making contact with him at

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